Build a lead-routing scenario that never double-creates records
The canonical Make pattern: search first, branch on result, then create or update.
- Trigger the scenario from your form's instant webhook.
- Add a search module against the CRM to look for an existing record.
- Add a router: one path for 'found', one for 'not found'.
- On the found path, update the record; on the other, create it.
- Add an error handler with a retry and a Slack alert on final failure.